Service-specific position
Cancellation and refund treatment depends on the product, billing term and provisioning status.
Corporate information
Cancellations and service commitments
Cancellation and refund rights depend on the service type, billing term, provisioning status and accepted order. Custom hardware, licences, domain-related charges and third-party commitments may not be refundable once ordered or activated.
Custom costs identified
Hardware, licences, setup work and third-party commitments may become non-refundable once ordered.
Statutory rights preserved
Nothing on this page removes rights that cannot lawfully be limited.
01 / Corporate information
Cancelling a recurring service
Existing customers should submit cancellation through the secure Client Area so the correct service and account can be verified. The effective date, notice requirement and final billing position are determined by the accepted order and billing term.
- Cancellation should be requested before the next renewal or commitment date
- Data export and migration should be completed before service termination
- Outstanding charges remain payable in accordance with the service terms
- Stopping use of a service does not by itself cancel the billing agreement
02 / Corporate information
Refund eligibility and non-refundable items
A refund is available only where the applicable offer, order or law provides one. Bespoke infrastructure may involve supplier costs that cannot be reversed after provisioning has started.
- Custom servers, reserved capacity and setup work may be non-refundable
- Software licences, domains and third-party fees may follow the supplier’s terms
- Completed migration or consultancy work is normally charged for the work delivered
- Any advertised money-back period applies only to the stated eligible product and exclusions
Who this information supports
Where this policy applies
The applicable order and service documents remain important where the enquiry or account relates to a purchased service.
Customers ending a monthly service
Annual-plan customers reviewing renewal
Buyers ordering custom infrastructure
Customers planning migration away
Clear answers
Frequently asked questions
These answers explain the public policy at a practical level. Account-specific matters should use the secure Client Area.
Can I cancel by submitting the public contact form?
Account cancellations should be submitted through the secure Client Area so ownership and the exact service can be verified.
Are custom dedicated servers refundable before delivery?
Not necessarily. Supplier, hardware, licence and setup commitments may be incurred immediately. The quotation should state the relevant cancellation position.
What happens to my data after cancellation?
The customer should export required data before termination. Retention and deletion follow the service terms, operational process and any legal obligations.
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