Protect the platform
Services must not be used to attack systems, distribute malware or undermine network stability.
Corporate information
Responsible platform use
Customers must use BLCS Global services lawfully, securely and in a way that does not harm other users, networks or the provider’s ability to operate services.
Respect other people
Unlawful content, harassment, fraud and unauthorised data use are not acceptable.
Act on genuine risk
BLCS Global may restrict affected services when urgent action is needed to protect customers or infrastructure.
01 / Corporate information
Prohibited activity
Customers and users must comply with applicable law and must not use BLCS Global services for activity that creates material security, legal or operational risk. This includes using infrastructure as a source, relay or storage point for harmful activity.
- Malware, phishing, credential theft, unauthorised scanning or denial-of-service activity
- Spam, deceptive messaging or mail sent without the necessary permission
- Fraud, infringement, harassment or content that is unlawful in the relevant jurisdiction
- Cryptocurrency abuse, resource-exhaustion activity or workloads concealed from the agreed service scope
- Attempts to bypass resource, authentication, licensing or security controls
02 / Corporate information
Reports, investigation and proportionate action
Abuse reports are reviewed using the information reasonably available. Depending on urgency and risk, BLCS Global may request corrective action, restrict an affected component, suspend a service or preserve relevant records. Immediate intervention may be necessary where systems or third parties are at risk.
- Customers should maintain accurate contact details for urgent notices
- Compromised systems must be secured before unrestricted service is restored
- Repeated or deliberate breaches may lead to termination under the service terms
- Lawful requests from competent authorities are handled through the appropriate process
Who this information supports
Where this policy applies
The applicable order and service documents remain important where the enquiry or account relates to a purchased service.
Website and application hosting
Email and messaging services
VPS and dedicated servers
Cloud, storage and network services
Clear answers
Frequently asked questions
These answers explain the public policy at a practical level. Account-specific matters should use the secure Client Area.
What happens if my server is compromised without my knowledge?
The priority is to contain the risk. Access may be restricted while the system is investigated and secured. The response will consider urgency, impact and the customer’s co-operation.
Can I run security testing tools?
Only against systems you are authorised to test and within any network or service restrictions. Testing that affects third parties or BLCS Global infrastructure requires prior written agreement.
How should abuse be reported?
Existing customers should use the secure Client Area. Other reports may be submitted through the contact form with relevant URLs, timestamps, headers or evidence.
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